What is Written Word Media's refund policy?

Updated 1 month ago by Kali

General Refund Policy

We pride ourselves on providing outstanding service to our customers so we will always do our best to make things right. You can contact us about our refund policy anytime. In order to provide a fair and equitable platform for all we have put the following policies in place:

Membership Refund Policy

Members have 14 days from date of purchase to request a full refund. Please note a full refund will only be given within 14 days of purchase if no discount has been used. If you cancel within 14 days of purchase, and have used any of the membership discounts, or if it has been over 14 days since the date of purchase, we are not able to offer a refund. However, you are welcome to use your discounts for the remainder of the membership year.

Freebooksy Refund Policy

Authors may cancel a Freebooksy promotion for a full refund up to 3 days before the promotion's run date. If a title is not free on the day of the promotion, we will cancel the promotion and we are unable to refund or reschedule the promotion.

For example:

To Kill a Mockingbird is scheduled to run as a Freebooksy promotion on August 5th.

The publisher cancels the promotion on August 1st --> The publisher received a full refund

The publisher cancels the promotion on August 3rd --> The publisher does not receive a refund

The publisher does not cancel the promotion and on August 5th, the title is priced at $11.99 --> The publisher does not receive a refund

Bargain Booksy Refund Policy

Authors may cancel a Bargain Booksy promotion for a full refund up to 3 days before the promotion's run date. If a title is priced above $4.99 or if the title is free on the day of the promotion, we will cancel the promotion and we are unable to refund or reschedule the promotion. Titles priced under $4.99 will run even if the title's price is higher than expected.

For example:

To Kill a Mockingbird is scheduled to run as a Bargain Booksy promotion on August 5th at a price of $0.99.

The publisher cancels the promotion on August 1st --> The publisher received a full refund

The publisher cancels the promotion on August 3rd --> The publisher does not receive a refund

The publisher does not cancel the promotion and on August 5th, the title is priced at $11.99 --> The publisher does not receive a refund and the title will not run.

The publisher does not cancel the promotion and on August 5th, the title is priced at $2.99 --> The title will run in the Bargain Booksy email on August 5th.

Red Feather Romance Refund Policy

Authors may cancel a Red Feather Romance promotion for a full refund up to 3 days before the promotion's run date. Red Feather Romance runs free and discounted titles. Titles priced under $4.99 will run even if the title's price is higher than expected. If a title is planned to be free and is not free on the day of the promotion, we will cancel the promotion and we are unable to refund or reschedule the promotion.

For example:

To Kill a Mockingbird is scheduled to run as a Red Feather Romance promotion on August 5th at a price of $0.99.

The publisher cancels the promotion on August 1st --> The publisher received a full refund

The publisher cancels the promotion on August 3rd --> The publisher does not receive a refund

The publisher does not cancel the promotion and on August 5th, the title is priced at $11.99 --> The publisher does not receive a refund

The publisher does not cancel the promotion and on August 5th, the title is priced at $2.99 --> The title will run in the Red Feather Romance email on August 5th.

Audio Thicket Refund Policy

Authors may cancel an Audio Thicket promotion for a full refund up to 3 days before the promotion's run date. We will run your audiobook if the title is $4.99 or below on the day of your promotion. If an audiobook is priced above $4.99 on the day of the promotion, we will cancel your promotion and we are unable to refund or reschedule your promotion.

For example:

To Kill a Mockingbird audiobook is scheduled to run as an Audio Thciket deals promotion on August 5th at a price of $0.99.

The publisher cancels the promotion on August 1st --> The publisher received a full refund

The publisher cancels the promotion on August 3rd --> The publisher does not receive a refund

The publisher does not cancel the promotion and on August 5th, the title is priced at $11.99 --> The publisher does not receive a refund and the title does not run

The publisher does not cancel the promotion and on August 5th, the title is priced at $2.99 --> The title will run in the Audio Thicket email on August 5th.

Limelight Refund Policy

Due to the exclusive and scarce nature of our Limelight emails, we cannot issue any refunds once a Limelight eblast has gone out. If you'd like to make any changes/cancellations to your promotion, please do so at least 7 days before your promotion runs.

Reader Reach Refund Policy

Due to the fact that a large portion of the price of a Reader Reach Ad goes directly to the ad budget on Facebook, we can not issue refunds for any Reader Reach Ad campaign once they have started. If you'd like to make any changes/cancellations to your promotion, please contact us at least 7 days before your promotion start date.


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