General Information

24 articles

Who is Written Word Media?

Written Word Media empowers authors and publishers to reach their audience and help readers find their next great book. We do this through different book promotion brands that cater to various reader…

Updated by Melissa Bartlett

I am seeing a charge from Written Word Media, what does that mean?

If you are seeing a credit card or PayPal charge from Written Word Media, it is because you either purchased our Premium membership or because you made a purchase on one of our book promotion sites:…

Updated by Melissa Bartlett

How do I get a copy of my receipt?

To get a copy of your receipt for a promotion, log in to your Written Word Media account and select the Promotions tab. On the right, click the gear icon on the promotion you want a receipt for, and…

Updated by Melissa Bartlett

How do I create a Written Word Media Account?

To become a Written Word Media member, click here. Signing up for an account is 100% free for all users; however, if you are interested in receiving discounted promos, early access to list inventory,…

Updated by Melissa Bartlett

What is a Written Word Media Account?

A Written Word Media Account allows authors and publishers to see all past and upcoming promotions you have scheduled on Freebooksy, Bargain Booksy, Red Feather Romance, NewInBooks, Audio Thicket, an…

Updated by Melissa Bartlett

How can I change the email address for my Written Word Media Account?

To change the email address you use to log in to your Written Word Media Account, email our team at hello@writtenwordmedia.com from the email address your account is currently under. Simply ask us to…

Updated by Melissa Bartlett

Do you offer a discount if I purchase several promotions across different sites?

We provide authors with the best quality products at great everyday low prices. We know your time is valuable and we don’t want you spending that time scouring the web trying to find discounts or cou…

Updated by Melissa Bartlett

Do you help authors publish books?

At Written Word Media, we help authors market their books to readers. While we offer resources on our website on how to publish your books, we do not offer paid services that help you get your book p…

Updated by Melissa Bartlett

It looks like there is an error in one of my promotions in my Written Word Media Account, what do I do?

To request a change to a promotion, go to the Promotions tab in your Written Word Media Account, find the book you wish to make changes to, and click on the Actions button to the right of the book. I…

Updated by Melissa Bartlett

I promoted with you a few years ago, but I don’t see the promotion in my author dashboard, what’s going on?

The Written Word Media Account uses your email address as the primary identifier for your promotion. If you have used multiple email addresses to purchase promotions with us in the past, only the pro…

Updated by Melissa Bartlett

What is Written Word Media's refund policy?

General Refund Policy. We pride ourselves on providing outstanding service to our customers so we will always do our best to make things right. You can contact us about our refund policy anytime. In…

Updated by Kali

Does Written Word Media accept direct links for promotions?

Yes! You can now include a link to your own author store in promotions for Freebooksy, Bargain Booksy, Red Feather Romance, Reader Reach, Hello Books, and The Fussy Librarian. However, your eBook mus…

Updated by Kali

Do I have to wait 30 days to promote the same book with you?

Our Freebooksy, Bargain Booksy, and Red Feather Romance brands necessitate a 30-day gap between promotions of the same title on the same site. You can learn more about this policy for these brands be…

Updated

What is an order?

An order is a list of all the features you purchase in a transaction. This can be a single promotion or multiple promotions, as long as you purchased them at the same time and in the same transaction…

Updated by Grant Shepherd

How do I access my order receipt?

Thanks for purchasing an order with one of the Written Word Media sites! Now that your order has gone through, you might be wondering how to retrieve your receipt and review all of your order details…

Updated

How can I change the password for my Written Word Media account?

To change the password associated with your Written Word Media Account, you have a few options: On the login page , you can click "Forgot Password?" to have a password reset link sent to your email a…

Updated

How do I remove features from my cart?

As you've gathered promotions into your cart, you may find that you need to remove one of these features. That's not a problem at all; keep reading and follow these steps to remove a feature (or feat…

Updated

How do I contact Written Word Media?

If you have any questions or feedback, or need to change something about a scheduled promotion, please contact us here. Our team will respond within 2 business days. If you have an urgent matter, ple…

Updated by Kali

How do I enter a coupon code in the shopping cart?

If you have a promo code or coupon code to use when purchasing a feature for any of our Written Word Media brands, you can do so in step 4 of the booking process. All promo or coupon codes need to be…

Updated by Grant Shepherd

How do I update my billing information?

If you have a saved card in your Written Word Media account, you can update the card information by clicking your name in the top right corner, then My Billing. From there, you should see your saved…

Updated by Kali

Which Promo Partners accept direct/author store links?

Currently, The Fussy Librarian and Hello Books support author store links.

Updated by Kali

Can I get a personalized book marketing consultation?

Click here to schedule a 1-hour book marketing consult with an expert on our team as a part of our consult beta. You'll get personalized advice and strategies about your titles.

Updated by Emma Boyer

What are the criteria for direct/author store links?

The following criteria must be met for an author store link to be eligible: 1) The link has to be a retail page where a customer can purchase the book. 2) The eBook price at the direct store link mus…

Updated by Kali

How do I purchase multiple promotions at once?

Across all Written Word Media brands, you can purchase multiple promotions all in the same transaction by adding features to your cart. Once you have made your way through the purchase process for yo…

Updated by Grant Shepherd