I promoted with you a few years ago, but I don’t see the promotion in my author dashboard, what’s going on?
The Written Word Media Account uses your email address as the primary identifier for your promotion. If you have used multiple email addresses to purchase with us in the past, only the promotions associated with the email address you used to create your account will show up in your Dashboard.
Let’s say in the past you booked 6 promotions with Written Word Media: 5 promotions under the email address email@example.com and 1 promotion under the email address firstname.lastname@example.org. When you created your Written Word Media Account you used the email@example.com email address. When you access the dashboard you will see the 5 promotions you booked with that email address. However, the one promotion booked under firstname.lastname@example.org will not show up.
If you have booked past promotions under a different email address than the one you created an account with, we can move your past promotions into your Written Word Media Account if you email our editorial team.